Simply log-in to your account and go to the “Claims” section. File a new claim and select the items that have been affected by damage or were stolen. You’ll have to provide an account of what happened along with proof of ownership if the item costs over $100.

Proof of ownership is provided by a purchase receipt or evidence of a purchase transaction. You may be able to contact a retailer or the seller of an item you bought an item from for a copy of a receipt or proof of purchase if you do not have one. In addition, you’ll have to provide pictures of the damages to your items, if applicable.

For all incidents of Theft and Vandalism, a police report is required to process your claim and receive repairs/replacement of your items. Online reports are accepted for any theft or vandalism valued LESS than $1,000. If the cost to repair/replace your items from theft or vandalism exceeds $1,000 then you need a copy of the physical report.